Privacy Policy

Effective Date: 18/09/2024

Susingroup of Companies ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use our services or access our website.

1. Information We Collect

We collect personal information to provide and improve our services, respond to inquiries, and comply with legal obligations. The types of personal information we collect include:

1.1 Personal Information Provided by You

When you interact with us, we may collect the following information:

• Contact Information: Your name, email address, phone number, mailing address.
• Account Information: Username, password, and any other information provided when creating an account.
• Payment Information: Payment card details and billing information when you make a purchase.
• Other Voluntary Information: Any other information you voluntarily provide when filling out forms or communicating with us.

1.2 Automatically Collected Information

When you visit our website, we may collect information automatically, such as:

• Device Information: Your device’s IP address, browser type, operating system, and unique device identifiers.
• Usage Data: Information about how you use our website, such as pages visited, time spent on each page, and referral URLs.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user activity and improve our services.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To Provide Services: Processing transactions, providing customer support, and fulfilling your requests.
• To Improve Our Services: Analyzing website usage and customer feedback to enhance our offerings.
• To Communicate with You: Sending updates, newsletters, marketing materials, and responding to inquiries.
• To Enforce Our Terms and Conditions: Ensuring compliance with our Terms and Conditions and applicable laws.
• For Legal and Regulatory Compliance: Meeting our legal obligations, including complying with requests from law enforcement agencies or regulators.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your personal information with:

• Service Providers: Third-party vendors, contractors, or agents who perform services on our behalf, such as payment processors, marketing agencies, or web hosting providers.
• Business Transfers: In the event of a merger, acquisition, or asset sale, we may transfer your personal information to the successor entity.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests by authorities.

4. Data Security

We take reasonable steps to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information, but we strive to use commercially acceptable means to protect it.

5. Your Data Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You may request that we correct or update your personal information if it is inaccurate or incomplete.
• Right to Deletion: You can request the deletion of your personal information, subject to certain legal restrictions.
• Right to Object or Restrict: You may object to our use of your personal information or request that we limit our use of it.
• Right to Data Portability: You have the right to request that your personal information be transferred to another service provider in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to track user behaviour and improve the functionality of our website. You can control the use of cookies through your browser settings, but please note that disabling cookies may limit your ability to use certain features of our website.

6.1 Types of Cookies We Use:

• Essential Cookies: Necessary for the operation of the website and cannot be disabled.
• Performance Cookies: Help us understand how users interact with our website, allowing us to improve user experience.
• Marketing Cookies: Used to show personalized content and advertisements based on your browsing behaviour.

7. Retention of Personal Information

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of such external websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for children under the age of 13 (or relevant age under local laws). We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete such information as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our services after the posting of changes constitutes your acceptance of those changes.